Applications of Outcome-Based Evaluation to Minitex Interlibrary Loan, Delivery, and Reference Services

Carla Pfahl and Sara Ring, Minitex, at the Minnesota Library Association Annual Conference.

Carla Pfahl and Sara Ring, Minitex, at the Minnesota Library Association Annual Conference.

You can read this August 2003 report in its entirety (83 pages), or in smaller sections.

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