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ELM Technical Support

Please contact vendors directly with technical questions.

EBSCO

  • 4:00 a.m. to 8:00 p.m. U.S. Eastern Time, Monday – Friday
  • 9:00 a.m. to 5:00 p.m. U.S. Eastern Time, Saturday and Sunday
  • Phone: 800-758-5995
  • Fax: 978-356-9372
  • Email: eptech@epnet.com
  • Web: http:/support.epnet.com

Gale Group

General Gale technical support:

NetLibrary

  • Phone: 800-413-4557

OCLC

Please contact Rita Baladad or Mary Parker at MINITEX first for assistance with OCLC WorldCat:

MINITEX Support

Rita Baladad, Electronic Resources Librarian
MINITEX Library Information Network
15 Andersen Library
222 21st Avenue South
Minneapolis, MN 55455-0439
Toll Free: 800-462-5348
Phone: 612-626-8252
Fax: 612-625-3569
Email: rita@minitex.umn.edu

Mary Parker—Associate Director
MINITEX Library Information Network
15 Andersen Library
222 21st Avenue South
Minneapolis, MN 55455-0439
Phone: 612-624-1024
Toll Free: 800-462-5348
Fax: 612-624-4508
Email: m-park1@umn.edu

OCLC Support

  • 7:00 a.m. to 9:00 p.m. U.S. Eastern Time, Monday – Friday
  • 8:00 a.m. to 8:00 p.m. U.S. Eastern Time, Saturday (support limited to hardware and telecommunications)
  • Phone: 800-848-5800
  • Email: support@oclc.org

ProQuest

  • Technical Support: Monday – Sunday, 8:00 a.m. – Midnight, U.S. Eastern Time
  • Search Assistance: Monday – Friday, 8:00 a.m. – 5:00 p.m., U.S. Eastern Time
  • Phone: 800-889-3358 or 734-761-4700, ext. 2513
  • Email: tsupport@il.proquest.com