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Applications of Outcome-Based Evaluation to Minitex Interlibrary Loan, Delivery and Reference Services

You can read this August 2003 report in its entirety (83 pages), or in smaller sections.

Read individual sections of the report:

Executive Summary & Introduction (PDF; 26 KB)
Minitex Interlibrary Loan, Delivery and Reference Services (PDF; 90 KB)
Outcome-Based Evaluation (PDF; 26 KB)
Application of OBE to Minitex Services (PDF; 92 KB)
Conclusions and Recommendations (PDF; 88 KB)
Appendix (PDF; 105 KB)
Includes: Bibliography, Persons interviewed, Minitex staff participants, Survey pilot test participants, Pilot test surveys, Pilot test survey responses concerning value of services

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