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by Carla Pfahl

AskMN: The Librarian Is In! has published its FY19 Report and is now available on the Minitex website. This article features some highlights from this past year.

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by Carla Pfahl

The report highlights activity in the academic and public queues, how Minnesota patrons were helped, when patrons came in to ask questions, and patron satisfaction with the service.

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by Beth Staats

Ask WA, like AskMN, is a cooperative of public and academic libraries around the state which work together along with librarians around the world to provide 24/7 access to library services.

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by Carla Pfahl

Ellen Range, a school librarian for ISD 535 in Rochester, put together this post about the AskMN statewide 24/7 virtual reference service,

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by Beth Staats

At last week's MLA Conference, I attended a session that included presentations by four metro area librarians, all of whom are very familiar with virtual reference services.

Authors
by Beth Staats

To many, a 24/7 reference service for their library seems like a dream.  Perhaps something that could exist in a perfect world where funds and staffing abound.  To others, "it's kind of a no-braine

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